UntilSafe Support
Help with your check-in app.
Last updated August 27, 2026
Contact support
Email lillilkidssongs@gmail.com. Include the device type, app version, approximate time, and a clear description of the issue. Do not email a PIN, one-time verification code, full meeting plan, or another person’s private information.
Check-in troubleshooting
- Confirm the verified mobile number, time zone, scheduled time, and expected end are current.
- Check that the trusted contact completed the invitation and shows as accepted.
- Allow generic notifications and keep the phone charged, but remember that a notification is only a reminder and can be delayed.
- Check whether unknown calls are blocked, silenced, or filtered as spam.
- Use the rehearsal before scheduling a live check-in. A rehearsal does not place calls, notify the trusted contact, or use the monthly allowance.
Subscription help
Use Restore Purchases after reinstalling or moving to another phone with the same store account. Use Manage Subscription to open Apple App Store or Google Play subscription settings. Cancel before the renewal date shown by the store to prevent the next charge.
Deleting the app or UntilSafe account does not cancel store billing. Refund requests are handled under Apple or Google policy.
Trusted-contact messages
A trusted contact can reply STOP to a supported text to opt out and HELP for basic message help. A revoked contact cannot be used to arm a new live check-in. The trusted contact never needs a subscription or the user’s private PIN.
Privacy and account deletion
Read the Privacy Policy or open Delete UntilSafe Account and Data. A person who cannot access the app can begin a verified deletion request by email.
Important service limits
UntilSafe is a non-emergency scheduled check-in and trusted-contact notification aid, not a safety service, emergency response, or monitoring. Calls, texts, notifications, devices, providers, and people can be delayed or fail. Read the complete Safety Limitations.